Archive | VoIP Standards RSS for this section

Will Rogers follow AT&T's lead and allow VoIP over 3G? Yes.

Now I can get it on the App Store!

Yes, they will.

Jailbroken iPhone running VoIP over 3G on Rogers

Jailbroken iPhone running VoIP over 3G on Rogers

1. Rogers has cornered the GSM market in Canada and is the only carrier to offer the iPhone, but that is about to change. Telus and Bell have tag-teamed to erect an HSPA+ network and will be offering the iPhone as early as next month. Just in time for the holiday season and with plenty of time to ready themselves for the 2010 games in Vancouver.

It’s true that 3G is not yet ubiquitous which mean VoIP over 3G is not something that will drive massive adoption in the near term, but it will be enough of a detractor for a good percentage of the users to not choose Rogers if Telus and Bell allow VoIP over 3G on the iPhone.

2. Rumors have it that Globalive / Wind Mobile is hot on trail of Rogers and will be completing Phase 1 of their network build-out as early as this spring. They too might be carrying the iPhone. None of the big three want to get beat out by the new guy on the block.

3. Other devices on the Rogers network already have apps that deliver VoIP over 3G service. It’s not the network that is the limiting factor here, it’s the Apple app store and the contract they have with the carriers representing the iPhone.

4. Net Neutrality. I am sure that Rogers would like to avoid getting dragged into the same kind of kerfuffle the FCC has been crowing about in the US. The Internet does not stop at the desktop, so why should those it be left out of such conversations, it simply shouldn’t.

It’s should also be clear that Apple would prefer it if the carriers would allow VoIP over 3G. It would mean more devices sold and more interesting apps in the app store. I just can;t see Apple saying “no thanks” to VoIP related (product and service) revenue in the app store.

I think the question is more a matter of ‘when’ as opposed to ‘if’. Hopefully it’s soon!

Response Point VPNs and Remote Workers

I wrote an article over at the SMB Phone blog on Response Point VPNs and remote workers. If you are having some issues with VPNs and Response Point this might help.

Google Voice vs. Response Point with ITSP

VS  

I will admit, this is a bit of a silly comparison but the truth is that I have had a few customers (and some analysts) asking for some clarification on the new Google Voice offer and how it may compete with Response Point when coupled with an ITSP. The fact is they really do not compete in any measurable way and they could easily compliment each other.

Major Differences

The obvious major difference is that Response Point is a small business phone system, Google Voice is really a service offering targeted at individuals.

When we combine Response Point with an ITSP (Internet Telephony Service Provider) we start seeing some similarities in the services between the two offers but they are really meant for 2 distinctly different purposes.

Response Point offers an actual premise-based system with a base unit, handsets and features like; auto-receptionist, DID integration, hunt groups, voice mail to email integration etc. All of the things one would expect when purchasing a small business phone system.

Google Voice service is an overlay service on whatever you have today, so if your existing phone system is simply not cutting it, it’s unlikely that Google Voice is going to be able to transform it into the system of your dreams. It’s true that Google Voice will allow you to take advantage of certain features but don’t expect to find a Park, Hold or Transfer or anything fancy like speech recognition.

Google Voice is an inbound-centric service. Most features can only be used with an inbound call, that includes call recording and call joining.

How they play nice together

One could use the Google Voice – simulring feature to call your Response Point phone number and at the same time it could call your mobile.

Google Voice – call recording is a handy feature that is currently not a feature offered in the Response Point system.

Google Voice – voice mail transcriptions is a handy way to receive visual voice mails via email and SMS.

Google Voice – call widgets allow users to put callback widgets on a website. This will allow the visitor to put in their phone number and the system will call them and then it will call your Google Voice number.

Google Voice – SMS is a cool way to compose, accept and manage text messages while maintaining control over the devices associated with that service.

Potential ‘Gotchas’

The Google Voice service is only available in the US. Even US subscribers can only forward/simring their Google Voice numbers to other US numbers but that is likely to change to include international countries in the near future.

In theory, the Google Voice call should go wherever the media is sent. Call Routing results may vary depending on the Response Point ITSP you choose.

When calling out, your existing phone number (Caller ID) will be presented to the callee unless you use the dial-out feature, which is (IMHO) a bit of a hassle. This causes some problems as most of us are used to calling people back on the number we last saw from them. Fortunately, many ITSPs (unlike the conventional phone companies) will allow you to change your Caller ID number to match your Google Voice number.

Google Voice does not address LNP (Local Number Portability) at all right now. Which means you can not bring your existing numbers to Google Voice, you have to choose a new number.

SMB Phone Goes to Market with Response Point

For those at IT Expo, this free session is about to begin in Room 109.

4. An Integrated Solution: SMB Phone Goes to Market
with Response Point

3:00 – 4:00 pm

SMB Phone is a unique VAR and ITSP. Come learn how they identified Response Point as a key technical and business component in their nation-wide go to market programs focused on SMBs.

Presented by:
Trent Johnsen, Vice President, Business Development, SMB Phone

SMB Phone Launches SMB Digital Voice for Canadian Small Business

SMB Phone announces Microsoft Marketing Alliance for Response Point and launches SMB Digital Voice™ in 48 markets to provide enhanced choice and services for Canadian small medium businesses

Response Point and SMB Digital Voice enable reliable communications for small businesses in Canada.

February 2, 2009, IT Expo East, Miami, “The World’s Communication Conference”
SMB Phone Inc., a new Canadian telecom carrier created exclusively for Microsoft Response Point services announces, simpler, smarter and easier phone service for Canadian small business, in partnership with Microsoft.

The Microsoft and SMB Phone marketing alliance heralds a new era of affordable, feature rich, easy-to-manage, easy-to-use business communications integrating voice recognition, email, computer and mobile services for small medium business in Canada. Canadian small medium businesses now have affordable, easy, online access to a new generation of business communication features and services with Microsoft Response Point and SMB Phone.

Response Point is the highly innovative, award winning telephone system from Microsoft designed specifically for small medium businesses with up to 50 users. Extremely easy to afford, manage and use, Microsoft Response Point provides small medium business customers unprecedented control over a rich suite of business communications features including voice recognition enabled auto-attendant and user features, integration with the Windows desktop for inbound caller ID, click to call, and call control functions, voicemail to email delivery, extensive call history and call detail reporting, and seamless call integration with mobile devices. SMB Phone President, Erik Lagerway comments:

“A phone system is a strategic investment for businesses today. Response Point enables business owner managers to serve customers more effectively, reduce and control costs and provides employees the means to increased productivity.”

“SMB Phone is demonstrating an innovative, progressive approach as a Canadian market leader and certified Response Point service provider,”

John Frederiksen, general manager, Microsoft Response Point, had this to say,

“The combination of Microsoft Response Point and SMB Phone’s Digital Voice services provide Canadian small and medium sized businesses with outstanding functionality and value including the ability to activate a new business line in minutes within any of SMB Phone’s 48 markets using SMB Phone’s automated Response Point activation process. We look forward to our continued work with SMB Phone as we serve and grow our Canadian Response Point customer base.”

SMB Phone’s Digital Voice service is designed specifically for Response Point users and provides an alternative to “POTS” (Plain old telephone service) lines with enhanced features at lower costs, instant service activation, and is easier to manage than traditional business telephone lines. SMB Digital Voice features include:

– instant activation of new SMB Digital Voice lines directly through Microsoft Response Point Administrator software
– digital line groups provide for multiple simultaneous calls
– Direct Dial numbers for employees, departments, projects etc.
– unlimited North American long distance usage
– Cellular toll bypass to eliminate cellular long distance charges
– “cloud” number administration service for remote call control management
– “virtual presence” numbers provide a local phone number anywhere in Canada

SMB Phone Inc. is making small medium business communications simpler, smarter and easier as the world’s first Internet Telephony Service Provider (ITSP) dedicated to providing certified Microsoft Response Point services. SMB Phone and our network of dealer/partners currently serve 48 local market areas in Canada with Microsoft Response Point phone systems and SMB Digital Voice service for Response Point. For additional information on Microsoft Response Point, SMB Digital Voice and SMB Phone please visit http://smbphone.ca

SMB Phone Inc.
Media Contact: Trent Johnsen | 1.866.473.0516 | trent.johnsen@smbphone.com

It's official, Nortel is finished.

After billions of dollars lost in the past few years, Nortel is bankrupt. It’s the dawn of a whole new era, bring it on!

Bloomberg

Globe & Mail

Response Point Wins Another Award

Rex Backman just posted this beauty, “The Response Point team has put another win in the bag with the InfoWorld 2009 Technology of Year Award

Apple and Microsoft topped the list of InfoWorld’s annual product award winners this year, nabbing three and four Technology of the Year Awards, respectively. Announced today, InfoWorld’s 2009 Technology of the Year Awards recognize the best hardware and software products evaluated by InfoWorld reviewers during 2008.

Andy's 2.0 Telco Top 10

Thanks for the mention Andy, I have been busy with my own projects for the last couple of years but I appreciate the fact you still remember some of the projects I had some significant success with, just a wee bit disappointed you forgot to mention them, that’s what I get for not speaking at eComm I guess 🙂

The list of course is bang-on, considering the source that should be no surprise.

I will in fact see become more active this year as my latest startup “SMB Phone” ramps towards general availability and launch. My last conference calling service provider startup “Lypp” is on auto-pilot and is growing nicely, thanks in part to Jay Phillips and adhearsion. The next stop for me will be at Internet Telephony Expo in Miami where I will be talking a bit about why we chose to build a new ITSP “SMB Phone” serving Microsoft’s new Response Point PBX.

Here is the Response Point Seminar schedule:

Tuesday, February 3rd Presentations:

4. An Integrated Solution: SMB Phone Goes to Market
with Response Point

3:00 pm

SMB Phone is a unique VAR and ITSP. Come learn how they identified Response Point as a key technical and business component in their nation-wide go to market programs focused on SMBs.

Presenter(s): Trent Johnsen, VP Business Development – SMB Phone

Wednesday, February 4th Presentations:

3. Response Point Service Provider Roundtable

Interact with the key members of the Response Point Ecosystem. Service Providers will be represented and open to discuss their service offerings and VAR/Agent programs.

Presenter(s):
Bandwidth.com, Cbeyond, Junction Networks, NGT, Packet8, SMB Phone, TotalTel

If you will be attending the show and would like to schedule a meeting, please email Trent Johnsen or myself or call us toll free: 1.866.473.0516 , say either “Trent” or “Erik”.

Nortel yanked from NYSE?

Telecom equipment manufacturers are put to the test as the economy tightens.

Things are not looking all that rosy for Nortel these days, Canwest news had this to say..

With significant declines expected for the telecom equipment market in 2009, Nortel Networks Corp. runs the risk of losing market share regardless of whether it actually files for bankruptcy.

But while the company has denied it is pursuing insolvency protection and analysts say reports that it will are premature, others say a pre-emptive filing might not be a bad idea.

While Nortel is unlikely to face cash issues in 2009, UBS analyst Nikos Theodosopoulos said it might make sense to file in advance of a cash crunch.

Nortel on Thursday received notice from the New York Stock Exchange that it has six months to bring its average common share price back above $1 US, although the company said it is considering another share consolidation to remedy the problem.

Is this a reason to completely remove Nortel from consideration when shopping for a new small business phone system? No, it’s likley that they will get bought up or the government will bail them out (ugh, that is a whole other blog post), but if I were an SMB/SME looking at a Nortel solution I would likely give it some extra thought.

Can Response Point compete with Nortel in the SMB/SME space? I certainly believe that Response Point, when combined with high availability Internet and VoIP SIP trunks, drives great value and features not usually found in the 50 seat and under IP PBX offers.

The most significant advantage Response Point has over the competition (not just Nortel) is that it’s so darn easy to manage. Check out the Response Point Videos, more information on Response Point for Canada.

SMB Phone Inc. Obtains Internet Telephony Service Provider (ITSP) Certification For New Microsoft 'Response Point' Small Business Phone System

SMB Phone Inc. obtains Microsoft certification for Response Point and announces early release of SMB Digital Voice

SMB Phone Inc. (SMBPhone.ca) announced today it has obtained certification as an Internet Telephony Service Provider (ITSP) for Microsoft’s small business phone system/IP PBX “Response Point”. This certification marks the beta service offering of SMB Phone’s digital telephone service: SMB Digital Voice, made specifically for Microsoft Response Point phone systems.

“We are very excited to be able to bring our new SMB Digital Voice service to small and medium business in Canada,” said Trent Johnsen, Founder & VP Sales. “We believe our certification will help us achieve the goal of becoming the de-facto telephone service provider for Response Point in Canada. Until recently the only way small business in Canada could integrate scalable and reliable telephony services was through acquisition of expensive equipment and analog circuits from old-school telephone companies. SMB Phone has removed those barriers by integrating with Response Point and allowing our customers to leverage our national access to the PSTN (Public Switched Telephone Network).”

SMB Digital Voice™ features:

  • $29.95 Digital Business Telephones Lines
  • Competitive Long Distance (North America)
  • Competitive International Long Distance Rates
  • Free calling between offices on SMB Phone network
  • Free inter-branch call transfer
  • Free local calling
  • Free Caller ID
  • Burstable Voice Channels (Auto-expandable phone service)
  • Local Number Portability (Transfer your existing phone number)
  • e911
  • 611 (direct support number)
  • Multiple regional phone numbers (get a phone number almost anywhere in Canada)
  • SMB Anywhere™ (support for remote users)

Customers interested in participating in the early release program for SMB Digital Voice™ will receive 30 days free and a 50% monthly discount off the subscription rate. For more information please call +1 (866) 473-0516, ask for ‘sales’.

About SMB Phone Inc.
SMB Phone is a premium Canadian business telephone company designed exclusively to serve Microsoft Response Point customers. SMB Phone services are created just for Response Point and the way Small Medium Business work today. Response Point makes it easy to use, grow and manage your small business communications needs. SMB Phone make it easy to obtain accompanying business quality telephone service. Order Response Point online.

For more information about SMB Phone Inc. :
Email | +1 (866) 473-0516

%d bloggers like this: