Imagine a new secure P2P (Skype like) offer that also supported SIP in the client. You could use the client software on it’s own (just like Skype) or attach it to just about any VoIP service or phone system for free.
Does it make sense for consumers?
Does it make sense for business users?
Is there room in the market?
Would you use it?
Martyn Davies chimes in…
I would use it, but as a telecom industry insider, I know that I’m not the average business user or consumer. As to whether there is room in the market, I think that depends a lot on what Microsoft do with Skype now that they own it. From a business point-of-view, their efforts are focused around OCS/Lync (and software licenses), so Skype there is not adding to their central proposition. Skype has a lot of users, but produces very little revenue, since the majority just use the free services. As a Skype competitor you would have the same problems getting to the cash.
Skype was really the first company to take VoIP and make it completely trivial to install and use. To do that, they had to take some liberties and deviate from standards (like SIP), so that they could add the magic that made it work from behind firewalls, add security and self-configuration, and integrate video so seamlessly. Like Facebook, once it is clearly the biggest of its kind of services, it becomes the community that everyone must join. I can’t see that another Skype-alike has a way in, unless Microsoft significantly change the rules now.
Well, I am a little sad that I have to turn ON international mobile roaming with Bell in order to get my mobile phone working here, which it is still not, but all is not lost. I have been using FaceTime over the WifI on my MacBook Air and iPhone 4 to call my business partner and my wife back home. Kinda fitting actually, FaceTime is standards based and is all about SIP and RTP etc. Now if we can just get them to open up that API…
My Chief Architect and I arrived in Prague today to attend the 80th IETF meetings. 12 hours in planes and airports makes Erik a very sad man 😦
Rise of the Virtual Organization
Today, we are witnessing a powerful transformation in the business space. The very nature of the workplace is changing, as more and more people are working in locations that are different from those of their colleagues, managers and direct reports. It’s no longer the case that road warriors—sales people, service personnel and executive management—are the only people who routinely work outside the office. These days, everyone from contact-center agents to HR managers to general knowledge workers are likely to spend at least some of their time working from a remote or home-based location, and as the lines between home life and work life continue to blur, many employee find themselves “on the job” even as they watch their kids’ soccer games or commute on the train to the work.
One key factor driving organizational sprawl is the globalization of business. As businesses tap into new markets looking to expand customer reach and grow revenues, they also acquire local talent and maintain local presence through a growing number of branch offices and remote sites. As a result, functional teams increasingly span multiple, geographically dispersed locations.
But there is also a growing tendency to offer employees a better, more balanced life style. Many businesses today are creating flexible work programs – with flexibility extending to both employee workplace and working hours. Such programs enable businesses to accomplish three key objectives:
- Reduce facilities costs (including real estate, utilities, equipment, furniture, etc.),
- Reduce employee commuting costs and improve employee satisfaction and retention (and possibly productivity),
- Spare the environment by reducing fuel emissions.
Some refer to these benefits as the Triple Bottom Line. There’s no doubt that the virtual workplace offers significant advantages to companies and their employees. Myriad third-party research supports the benefits. For instance, in a 2009 study, the Institute for Corporate Productivity (i4cp) reports that 84% of companies believe that flexible work arrangements in their organization boost employee morale. That’s up from 76% over 2008. And 78% of polled companies say flexwork options bolster retention rates, up from 64% the previous year.”
Meanwhile, a 2008 report from Corporate Voices for Working Families notes that in a 2007 survey of senior-level executives at large corporations, respondents reported an overwhelmingly positive experience with flexible work strategies. By a ratio of 9-to-1, respondents reported that flexible work strategies have a positive effect on helping organizations reach business goals.
Mobility and Mobile Communications Drive a Paradigm Shift
Mobile communications have brought down the walls of the confined business space and the physical establishment. Individuals can now communicate and do business from their homes, cars, airports and hotel rooms, virtually anywhere.
Today’s employees are much more tech-savvy than they have ever been before. They have access to various high-end communications and collaboration tools as consumers and they demand the same tools and capabilities in the workplace as well. We acknowledge a growing trend of “consumerization” in the enterprise, which manifests itself in the increasing use of consumer devices, applications and tools for business purposes, with or without the official support of the IT department. This trend is most evident in the use of mobile devices – smart phones, tablets, and so on. A 2010 Frost & Sullivan survey of 200 North America-based C-level executives and IT managers revealed that 70% of the respondents used mobile devices for business purposes, and 49% claimed that mobile devices represented the primary communications endpoints used by the majority of users in the organization.
Consumerization is having a significant impact on technology investment decisions in the enterprise. Business IT and telecom managers have been somewhat reluctant to support all these consumer devices and applications, mostly due to cost, interoperability and security concerns. In fact, only 50% of the respondents in our survey reported that their mobile devices were integrated with the corporate communications systems and applications. Yet, 91% of those respondents reported that mobile extensions of corporate communications were either very important (61%) or somewhat important (30%) to their daily operations.
Discussions with CTO and CIO professionals reveal that technology investment decisions now involve a variety of stakeholders. Line-of-business (LOB) managers and even end users are forcing IT to take into account their preferences and needs when deploying new technologies and solutions. In fact, end users are the primary driving force behind the adoption of advanced mobile devices in the workplace. Going forward, as the workforce becomes increasingly mobile, IT will need to support the right set of mobile communications tools to enable employees to communicate and collaborate more effectively.
So What Can you Do? Gain a Competitive Advantage through Advanced Communications Solutions
The changing nature of today’s dispersed and diverse workforce demands employees be able to access a wide array of collaborative communications tools, regardless of the de-vices they’re using, or where they’re using them. Mobile workers, teleworkers, “corridor” warriors and the so-called “digital generation” have varied needs, but they all share several things in common:
- They require an “in-office” communications experience regardless of where they are based;
- They use a diverse set of software tools and devices to communicate (ranging from, but not limited to, instant messaging, web and video conferencing, soft and hard phones, social media, Blackberries, Android phones, iPads and iPhones, and even lowly PCs.).
- Users and business managers wish to be able to present a uniform public identity – a single number and a single mail box where users can be reached by customers, partners and co-workers.
Companies must embrace the virtual workplace, but as they do so, they must deploy technology that supports this new way of working. Communications solutions must conform to the needs of individuals and to specific job functions, not the other way around.
How do you Chose the Right Solution for your Organization?
I was recently on a panel with Jim Davies, Mitel’s CTO, discussing evolving business needs and changing requirements for communications solutions. Jim talked about the founding principles of Mitel’s Freedom Architecture and I found those in line with key market trends. Mitel’s next-generation architecture is based on the following building blocks:
- Flexible, software-based solutions that allow integration with other vendors’ best-of-breed technologies,
- Support for a broad range of endpoints, including UC application support on a variety of mobile devices such as Nokia, Windows Mobile, Blackberry, Android and iPhone smartphones,
- Alternative deployment models including on-premises virtualization, Mitel-hosted cloud (Mitel AnyWare) or carrier-hosted solutions (Multi-instance MCD).
Fred Crespo, VP of Information Technologies at Rosewood Hotels and Resorts, who was also on the panel, affirmed, that the walled-garden approach is no longer acceptable to end users. He also gave examples of employees demanding support for the mobile devices of their choice and the resulting need for proper integration with the rest of the company’s communications infrastructure.
Businesses looking to future-proof their investments need to develop their next-generation architectures taking the above factors into consideration. A business’ communications infrastructure must support a single user identity and integrated access to a variety of communications software and devices for a user without adding cost and complexity. That technology should be open and flexible, software-based, and be able to run on any device and accessed from anywhere.
I have been working with the folks over at ImmersiFind on a mobile voip project for the past 8 months, the invite-only beta went live yesterday in the iTunes app store. It’s called “gabpark”. It’s been tested on the iPhone, iPod Touch and the iPad. In my humble opinion, it has some cool features that many should find quite useful.
The service is free during the invite-only beta period. I have a few invites for bloggers who are interested in getting a sneak peak, just email erik AT sipthat.com.
iTunes Store Overview
Gabpark is a new fun way to communicate with your family, friends and colleagues. Gabpark allows you to make and receive calls phone calls over 3G (Cellular Data Network) or WiFi. It works on both iPhone, iPod and iPad devices running OS 3 or higher. Never pay for roaming charges again!
Turn your iPod Touch or iPad into a phone in just a couple of minutes! Use the Follow-me feature and gabpark will call up to 3 of your alternate numbers at the same time! Use your cellular phone, home and work numbers or any 3 numbers in North America! Gabpark Voicemail allows you to see and hear your voicemail without having to call in for messages! Share your voicemails with anyone!
Change your Caller ID to match any of your existing numbers!
Gabpark is currently available via invitation. Invite up to 50 of your friends right from the app so they can enjoy Gabpark FREE calling in North America!
• Free calling in US and Canada!
• Get a phone number nearly anywhere in Canada or the US
• Receive calls even when the gabpark app is not running.
• Choose up to 3 follow-me numbers and gabpark will call them all at the same time.
• Gabpark voicemail can be seen and heard right in the app.
• Share voicemail with friends and family at the click of a button.
• Voicemail to email.
• Record up to 9 new voicemail greetings right from the app.
• Record calls from any phone you receive a gabpark call on.
• Blacklist. Add unwanted callers to your Blacklist and when they call your gabpark number they will hear a busy tone or a “This line has been disconnected..” message.
• Integrated with your contacts.
• See recent calls.
• Calls do not count towards your cellular calling plan.
• Compatible with iPhone, iPhone 3GS, iPod Touch and iPad.
• Built-in VoIP connection test.
Free calling requires free and instant registration to protect against abuse.
*IMPORTANT VOIP OVER CELLULAR / 3G NOTICE*
Because some mobile network operators may prohibit or restrict the use of VoIP (Voice over Internet Protocol) functionality over their network, such as the use of IP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP. As the user of this application, you agree to learn and abide by your cellular carrier’s network restrictions. Immersifind Inc. will not be held liable for any charges, fees or liability imposed by your carrier(s) for the use of VoIP over cellular networks.
*IMPORTANT Non-Availability of Traditional 911 or E911 Service*
END USER MUST MAINTAIN AN ALTERNATE MEANS OF REQUESTING EMERGENCY SERVICES. END USER acknowledges and understands that COMPANY does NOT support traditional 911 and E911 access to emergency services. END USER must maintain an alternate means of accessing traditional emergency response services.
UPDATE: It’s looking good folks!
In the agreement…
3.3. 23 Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their network, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, You agree to inform end-users, prior to purchase, to check the terms of agreement with their operator, for example, by providing such notice in the marketing text that You provide accompanying Your Application on the App Store.
9. Third Party Terms of Agreement: You must state in the EULA that the end-user must comply with applicable third party terms of agreement when using Your Application, e.g., if You have a VoIP application, then the end-user must not be in violation of their wireless data service agreement when using Your Application.
Now that we know VoIP over the cellular data network is allowed, and ATT has said they will support it, and ATT has a cheap unlimited data plan (Listen up Rogers, Telus, Bell!), the iPad and iPhone has just become something I think we should be excited about.
Apparently the new iPhone dev agreement has officially been modified allowing for VoIP over the cellular data networks. Trying to confirm that myself.
If this is the case, the iPad and iPhone just got a whole lot more interesting.
Looks like the new iPad will come with unlocked GSM + WiFi but no actual phone.
Apparently all iPhone apps from the app store will work and the device also supports Bluetooth. This begs the question, will the VoIP apps from the app store function on this device? Sounds like they should.
The device will sell for $499 for WiFi and $629 for WiFi + GSM.
Ok, so VoIP over 3G isn’t quite there, but 4G is not far off.
It would seem that Apple believes 4G is ready for voice and video calling in Korea at least. According to a Korean blog, Korea Telecom will be deploying the iPhone 4G in June of this year. The new device will sport forward and rearward facing (5-megapixel) cameras, an OLED screen and a video calling service.
It occurs to me that with all that is going on in the mobile space, at least one of the providers would have come to market with a data only + VoIP offer. Well, there is still a chance that might happen, in Canada. If we look at the recent spectrum auction it is plain to see the potential players who could bring the Google Nexus One (N1) to market in Canada. It seems that there are only 2 possibilities; DAVE wireless or Wynd Mobile.
Since Wynd has launched there has been no mention of the N1, so maybe it’s DAVE wireless that is bringing the N1 to market in Canada? Will we see a data only offer? One can only hope.
I am an iPhone 3GS user now, but I would jump ship in a heartbeat if I could get decent coverage at a decent price with 3.5/4G + VoIP service of my choice. This seems like such a no-brainer and could seriously disrupt the industry. Let’s get on with it already!