I just received this email from Skype’s PR firm…
Here is Skype’s official comment regarding Skype for Asterisk. You can attribute this to Jennifer Caukin, spokeswoman for Skype.
“Skype made the decision to retire Skype for Asterisk several months ago, as we have prioritized our focus around implementing the IETF SIP standard in our Skype Connect solution. SIP enjoys the broadest support of any of the available signaling alternatives by business communications equipment vendors, including Digium. By supporting SIP in favor of alternatives, we maximize our resources and continue to reinforce our commitment to delivering Skype on key platforms where we can meet the broadest customer demand.”
Call me crazy but if I have to pay to integrate Skype into my phone system, where I already have a phone service that I am happy with, why would I do that? Maybe I just want to be able to make/receive Skype calls on my SIP-enabled desk phone? If it doesn’t hit the PSTN why do I have to pay? Seems like an odd approach for a company that has a long history of working around POTS, much to the delight of their users.
Integration with SIP is great, don’t get me wrong, but it would be nice if Skype talked SIP and was ‘still’ free. Seems like a massive oversight on behalf of Skype or am I missing something?
Imagine a new secure P2P (Skype like) offer that also supported SIP in the client. You could use the client software on it’s own (just like Skype) or attach it to just about any VoIP service or phone system for free.
Does it make sense for consumers?
Does it make sense for business users?
Is there room in the market?
Would you use it?
Martyn Davies chimes in…
I would use it, but as a telecom industry insider, I know that I’m not the average business user or consumer. As to whether there is room in the market, I think that depends a lot on what Microsoft do with Skype now that they own it. From a business point-of-view, their efforts are focused around OCS/Lync (and software licenses), so Skype there is not adding to their central proposition. Skype has a lot of users, but produces very little revenue, since the majority just use the free services. As a Skype competitor you would have the same problems getting to the cash.
Skype was really the first company to take VoIP and make it completely trivial to install and use. To do that, they had to take some liberties and deviate from standards (like SIP), so that they could add the magic that made it work from behind firewalls, add security and self-configuration, and integrate video so seamlessly. Like Facebook, once it is clearly the biggest of its kind of services, it becomes the community that everyone must join. I can’t see that another Skype-alike has a way in, unless Microsoft significantly change the rules now.
I will admit, this is a bit of a silly comparison but the truth is that I have had a few customers (and some analysts) asking for some clarification on the new Google Voice offer and how it may compete with Response Point when coupled with an ITSP. The fact is they really do not compete in any measurable way and they could easily compliment each other.
The obvious major difference is that Response Point is a small business phone system, Google Voice is really a service offering targeted at individuals.
When we combine Response Point with an ITSP (Internet Telephony Service Provider) we start seeing some similarities in the services between the two offers but they are really meant for 2 distinctly different purposes.
Response Point offers an actual premise-based system with a base unit, handsets and features like; auto-receptionist, DID integration, hunt groups, voice mail to email integration etc. All of the things one would expect when purchasing a small business phone system.
Google Voice service is an overlay service on whatever you have today, so if your existing phone system is simply not cutting it, it’s unlikely that Google Voice is going to be able to transform it into the system of your dreams. It’s true that Google Voice will allow you to take advantage of certain features but don’t expect to find a Park, Hold or Transfer or anything fancy like speech recognition.
Google Voice is an inbound-centric service. Most features can only be used with an inbound call, that includes call recording and call joining.
How they play nice together
One could use the Google Voice – simulring feature to call your Response Point phone number and at the same time it could call your mobile.
Google Voice – call recording is a handy feature that is currently not a feature offered in the Response Point system.
Google Voice – voice mail transcriptions is a handy way to receive visual voice mails via email and SMS.
Google Voice – call widgets allow users to put callback widgets on a website. This will allow the visitor to put in their phone number and the system will call them and then it will call your Google Voice number.
Google Voice – SMS is a cool way to compose, accept and manage text messages while maintaining control over the devices associated with that service.
The Google Voice service is only available in the US. Even US subscribers can only forward/simring their Google Voice numbers to other US numbers but that is likely to change to include international countries in the near future.
In theory, the Google Voice call should go wherever the media is sent. Call Routing results may vary depending on the Response Point ITSP you choose.
When calling out, your existing phone number (Caller ID) will be presented to the callee unless you use the dial-out feature, which is (IMHO) a bit of a hassle. This causes some problems as most of us are used to calling people back on the number we last saw from them. Fortunately, many ITSPs (unlike the conventional phone companies) will allow you to change your Caller ID number to match your Google Voice number.
Google Voice does not address LNP (Local Number Portability) at all right now. Which means you can not bring your existing numbers to Google Voice, you have to choose a new number.