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Vancouver WebRTC – Meetup 2 @PlentyofFish

With more than 40 members and growing, Vancouver WebRTC now has a new venue! Chris Simpson from PoF rallied to get us into their new presentation lounge, the “Aquarium”, thanks Chris!

IMG_4459-1 IMG_4456-1IMG_4458-1

Our next event is on June 25th from 6-8pm and we have a great evening planned with Omnistream and Perch presenting!

Come check it out!

WebRTC should use JESP or ROAP?

My understanding…

ROAP (hard questions answered via SIP experience):
Authored by Cullen Jennings @ Cisco, JDR @ Skype
– SDP-like offer/answer
http://tools.ietf.org/html/draft…

JESP (needs more definition?):
Authored by Just Uberti: Prod Mgr @ Google Hangouts & Google's Open Source Project webrtc.org:
– SDP-like offer/answer
– Removes network elements from SDP (STUN, TURN, ICE)
https://docs.google.com/document…

So which one? Not trying to stir the pot here, really do want to understand pros and cons of each.

Post your answer: WebRTC should use JESP or ROAP?

Free conference call providers are a dying breed


The days are numbered for all Free Conference Call services, it’s simply a matter of time. The big telcos have been a bit pissy for having to aid their competitors indirectly via the USF. The emotion over this has been coming to boil for years now and recently Free Conference Call provider Foonz fell, just a few days ago.

I am sure glad we decided to pull out of that Free Conference Call game long ago. Our conference call service “Lypp” (formerly Gaboogie) started by offering free conferencing but quickly decide that was a bad idea (duh!). Lypp is now cash flow positive, growing like crazy and not showing any signs of slowing down.

Google Voice vs. Response Point with ITSP

VS  

I will admit, this is a bit of a silly comparison but the truth is that I have had a few customers (and some analysts) asking for some clarification on the new Google Voice offer and how it may compete with Response Point when coupled with an ITSP. The fact is they really do not compete in any measurable way and they could easily compliment each other.

Major Differences

The obvious major difference is that Response Point is a small business phone system, Google Voice is really a service offering targeted at individuals.

When we combine Response Point with an ITSP (Internet Telephony Service Provider) we start seeing some similarities in the services between the two offers but they are really meant for 2 distinctly different purposes.

Response Point offers an actual premise-based system with a base unit, handsets and features like; auto-receptionist, DID integration, hunt groups, voice mail to email integration etc. All of the things one would expect when purchasing a small business phone system.

Google Voice service is an overlay service on whatever you have today, so if your existing phone system is simply not cutting it, it’s unlikely that Google Voice is going to be able to transform it into the system of your dreams. It’s true that Google Voice will allow you to take advantage of certain features but don’t expect to find a Park, Hold or Transfer or anything fancy like speech recognition.

Google Voice is an inbound-centric service. Most features can only be used with an inbound call, that includes call recording and call joining.

How they play nice together

One could use the Google Voice – simulring feature to call your Response Point phone number and at the same time it could call your mobile.

Google Voice – call recording is a handy feature that is currently not a feature offered in the Response Point system.

Google Voice – voice mail transcriptions is a handy way to receive visual voice mails via email and SMS.

Google Voice – call widgets allow users to put callback widgets on a website. This will allow the visitor to put in their phone number and the system will call them and then it will call your Google Voice number.

Google Voice – SMS is a cool way to compose, accept and manage text messages while maintaining control over the devices associated with that service.

Potential ‘Gotchas’

The Google Voice service is only available in the US. Even US subscribers can only forward/simring their Google Voice numbers to other US numbers but that is likely to change to include international countries in the near future.

In theory, the Google Voice call should go wherever the media is sent. Call Routing results may vary depending on the Response Point ITSP you choose.

When calling out, your existing phone number (Caller ID) will be presented to the callee unless you use the dial-out feature, which is (IMHO) a bit of a hassle. This causes some problems as most of us are used to calling people back on the number we last saw from them. Fortunately, many ITSPs (unlike the conventional phone companies) will allow you to change your Caller ID number to match your Google Voice number.

Google Voice does not address LNP (Local Number Portability) at all right now. Which means you can not bring your existing numbers to Google Voice, you have to choose a new number.

Andy's 2.0 Telco Top 10

Thanks for the mention Andy, I have been busy with my own projects for the last couple of years but I appreciate the fact you still remember some of the projects I had some significant success with, just a wee bit disappointed you forgot to mention them, that’s what I get for not speaking at eComm I guess 🙂

The list of course is bang-on, considering the source that should be no surprise.

I will in fact see become more active this year as my latest startup “SMB Phone” ramps towards general availability and launch. My last conference calling service provider startup “Lypp” is on auto-pilot and is growing nicely, thanks in part to Jay Phillips and adhearsion. The next stop for me will be at Internet Telephony Expo in Miami where I will be talking a bit about why we chose to build a new ITSP “SMB Phone” serving Microsoft’s new Response Point PBX.

Here is the Response Point Seminar schedule:

Tuesday, February 3rd Presentations:

4. An Integrated Solution: SMB Phone Goes to Market
with Response Point

3:00 pm

SMB Phone is a unique VAR and ITSP. Come learn how they identified Response Point as a key technical and business component in their nation-wide go to market programs focused on SMBs.

Presenter(s): Trent Johnsen, VP Business Development – SMB Phone

Wednesday, February 4th Presentations:

3. Response Point Service Provider Roundtable

Interact with the key members of the Response Point Ecosystem. Service Providers will be represented and open to discuss their service offerings and VAR/Agent programs.

Presenter(s):
Bandwidth.com, Cbeyond, Junction Networks, NGT, Packet8, SMB Phone, TotalTel

If you will be attending the show and would like to schedule a meeting, please email Trent Johnsen or myself or call us toll free: 1.866.473.0516 , say either “Trent” or “Erik”.

Innovative Phone System Benefits Local Company

As our little telecommunications company continues to grow Microsoft continues to take notice. Most recently our partners in Redmond have completed and published a case study on one of our customers “True North Drafting” (TND) a specialist in creating the detailed shop drawings that guide the fabrication and on-site installation of commercial-grade glass and aluminum structures.

TND has been a long time customer of ours and before purchasing their Response Point small business phone system they were using the Lypp conference call services.

This marks the second Lypp case study by Microsoft. The first was on Lypp itself, as a value added reseller for Response Point.

Thanks goes out to Rex and his team at Microsoft for the mention and to our customer of the month, “True North Drafting”, for their ongoing support.

Gaboogie Wins Red Herring Canada Top 50 Award

Gaboogie has just won the Red Herring Canada Top 50 award in the category of Communications based on our Lypp Conference Call application. We would like to thank Red Herring Canada for the recognition and all of our supporters and clients for making this possible.

The company continues to grow organically and we are very excited about what the future holds.

Thanks again to all who made this happen!

Erik Lagerway – President
Gaboogie Canada Inc.

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